Shipping & Delivery

We ship internationally from the European Union. This page explains how orders are processed, what to expect after payment, and what your responsibilities are as the recipient.

Order processing

Orders are prepared for dispatch once payment has been confirmed on the blockchain. Under normal conditions, this preparation takes 1–3 business days. During periods of high demand, or where an order requires additional verification, processing may take slightly longer — we will contact you by email if that happens.

You can check the current state of your order at any time using your order number (format VP-YYYYMMDD-XXXXXX) and the email address you used at checkout.

Shipping rates

A flat shipping rate applies to most destinations and is displayed at checkout before you confirm payment, so there are no surprises. Orders above the free-shipping threshold shown at checkout qualify for free standard shipping.

Delivery times

Delivery time depends on the destination country and on customs processing, and is not fully within our control. As a general guide, deliveries within the European Union are typically faster than deliveries outside it, where customs clearance can add time.

Where a tracking reference is available, it is sent to your email address once the order has been dispatched.

Packaging and transport stability

Lyophilised (freeze-dried) peptides are supplied in sealed glass vials and packed to protect them mechanically in transit. Lyophilised material is stable for extended periods at ambient temperature, which means refrigerated shipping is not required and short-term temperature variation during transport does not compromise the material. On arrival, transfer the vials to appropriate cold storage as described on the product page.

Customs, duties and import responsibility

You are the importer of record. Any customs duty, import VAT, clearance fee or other charge levied by the authorities in your destination country is payable by you and is not included in the price you pay us.

Before ordering, please satisfy yourself that the products may be lawfully imported into your country. Regulations differ between jurisdictions and can change. We are not able to give legal advice about your jurisdiction, and we cannot accept responsibility for shipments detained or seized by customs where import was not permitted.

Incorrect address

Please check your delivery address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, we can re-send it once the shipment is back with us; a further shipping charge may apply.

If your order does not arrive

If a confirmed, dispatched order has not arrived within the expected window, contact our support team with your order number and we will help trace the shipment.